View and track all emails sent from your Journeybee account. The Email History page shows you exactly what emails have been sent, who they went to, and whether they were successfully delivered.
What You'll See
The Email History page shows all emails sent by your company in a simple list. Each email shows:
Subject - What the email was about
From - Who sent it (your Gmail address or "Journeybee")
Recipients - How many people received it and who they were
Status - Whether emails were sent successfully or failed
When - How long ago it was sent
Provider - Whether it was sent via Gmail or Journeybee
How to Access Email History
Go to Settings in your Journeybee dashboard
Click Emails in the left menu
You'll see your complete email history
Note: Only Admin and Partnership Manager roles can view email history.
Understanding Email Status
Sent (Green Badge)
Email was successfully delivered
Recipients should have received the email
Failed (Red Badge)
Email couldn't be delivered
Usually means the email address was invalid or there was a server problem
Gmail vs Journeybee Emails
Gmail (Blue Badge)
Email was sent from your connected Gmail account
Uses your professional email address
Better for building trust with recipients
Journeybee (Purple Badge)
Email was sent through Journeybee's email service
Used when Gmail isn't available or connected
Ensures emails still get delivered
Viewing Email Details
Click on any email in the list to see more information in a sidebar on the right. This shows you:
The full email content
Complete list of who it was sent to
Individual delivery status for each recipient
Any error messages if delivery failed
To close the details, click the X button or click outside the sidebar.
Navigating Your Email History
Pagination: Emails are shown 20 at a time
Navigation: Use Previous/Next buttons at the bottom to see more
Order: Newest emails appear at the top
Common Email Types
You'll see these types of emails in your history:
Partner Emails
New lead notifications sent to partners
Partnership invitations
Lead assignments
Team Emails
User invitations for new team members
Daily digest summaries
Password reset emails
System Emails
Email confirmations
Important account updates
Troubleshooting
Many Failed Emails?
Check if the email addresses are correct
Make sure your Gmail integration is still connected
Look at the error details by clicking on failed emails
Expected Emails Missing?
Use the Previous/Next buttons to check other pages
Verify the action that should have triggered the email actually happened
Check if your Gmail integration is working properly
Emails Using Journeybee Instead of Gmail?
This happens when:
Your Gmail integration isn't connected
Gmail has reached its daily sending limits
There's an issue with your Google account permissions
Getting Help
If you're having trouble with email delivery:
Click on the failed email to see the error details
Check your Gmail integration in Settings > Integrations
Contact support with the specific error message and email details