Building Certifications

A complete guide for administrators on creating training certifications with interactive quizzes and final assessments for your partner network.

What You'll Learn

• Creating and configuring certification programs

• Adding quiz blocks to training resources

• Building final assessments for certifications

• Configuring passing scores and attempt limits

• Managing partner enrollment and progress

• Best practices for effective training content

Prerequisites

• Administrator or Content Manager role in Journeybee

• Access to the Certifications and Resources sections

• Understanding of your partner training requirements

Overview: Certification Structure

A complete certification program consists of:

1. Certification metadata - Title, description, cover image, duration

2. Introduction blocks - Optional content introducing the certification

3. Curriculum - Ordered list of training resources

4. Quiz blocks - Interactive tests within resources (optional)

5. Final assessment - Comprehensive test at the end (optional)

6. Access controls - Who can see and enroll in the certification

Creating a New Certification

Step 1: Navigate to Certifications

1. Go to the Certifications page in your admin dashboard

2. Click New Certification

Step 2: Basic Information

Fill in the certification details:

• Title: Clear, descriptive name (e.g., "Product Fundamentals Certification")

• Summary: Brief description shown on certification cards

• Cover Image: Visual branding for the certification

• Duration: Estimated time to complete (optional)

Step 3: Introduction Content

Add introduction blocks to welcome partners to the certification:

1. Click in the introduction area

2. Add text, images, or video blocks

3. Explain what partners will learn and why it matters

Building the Curriculum

Adding Resources

1. In the Curriculum section, click Add Resource

2. Select from your existing resources library

3. Drag to reorder resources in the curriculum

Resource Configuration

For each resource in the curriculum:

Required vs Optional

• Toggle Required to determine if completion is mandatory

• Optional resources do not block certification completion

Prerequisites

• Set a prerequisite resource that must be completed first

• Partners see a lock icon until they complete the prerequisite

Ordering

• Drag resources to set the completion order

• Number indicators show the suggested sequence

Adding Quiz Blocks to Resources

Quiz blocks are interactive assessments added directly within resource content. They test partner knowledge on specific topics covered in that resource.

Creating a Quiz Block

1. Open the resource you want to add a quiz to

2. Click the + button to add a new block

3. Select Quiz from the block types

4. The quiz builder opens

Quiz Settings

Configure your quiz behaviour:

Passing Score

• Set the percentage needed to pass (default: 70%)

• Example: 70% means partners must answer 7 of 10 questions correctly

Maximum Attempts

• Leave empty for unlimited attempts

• Set a number to limit retakes (e.g., 3 attempts)

Show Correct Answers

• Enable to show correct answers after submission

• Partners see what they got wrong and why

Randomise Questions

• Enable to shuffle question order for each attempt

• Helps prevent memorisation of answer patterns

Adding Questions

Click Add Question to create a new quiz question. Each question needs:

Question Text

• Enter the question clearly and concisely

• Avoid ambiguous wording

Question Type Choose from three types:

1. Multiple Choice

• Add 2-10 answer options

• Select one or more correct answers

• Enable "Multiple answers" if more than one is correct

1. True/False

• Simple binary choice

• Options are automatically set to True and False

• Select which is correct

1. Short Answer

• Partners type their answer

• Set the expected correct answer

• Matching is case-insensitive

Explanation (Optional)

• Add explanation text for the correct answer

• Shown to partners after submission (if "Show Correct Answers" is enabled)

• Helps partners learn from mistakes

Managing Questions

Reordering

• Drag questions in the sidebar to change their order

Editing

• Click any question in the sidebar to edit it

Deleting

• Hover over a question and click the trash icon

• Confirm deletion (this cannot be undone)

Quiz Best Practices

• Keep quizzes focused on key concepts from the resource

• Use 5-15 questions per quiz for optimal engagement

• Mix question types for variety

• Provide clear explanations for incorrect answers

• Set reasonable passing scores (70-80% recommended)

• Allow multiple attempts to encourage learning

Building Final Assessments

Final assessments are comprehensive quizzes that test knowledge across the entire certification curriculum. They appear after the curriculum section.

Adding a Final Assessment

1. Open the certification builder

2. Scroll to the Final Assessment section

3. Click Add Assessment

Assessment Configuration

Required to Complete

• Enable if partners must pass to earn the certificate

• Disable to make the assessment optional

Require Curriculum Completion First

• Enable to lock the assessment until all resources are done

• Partners must complete the curriculum before attempting

Building Assessment Questions

The assessment builder works identically to quiz blocks:

1. Configure settings (passing score, max attempts, etc.)

2. Add questions using the question builder

3. Set correct answers and explanations

4. Reorder questions as needed

Assessment Best Practices

• Cover key concepts from all curriculum resources

• Use 10-25 questions for comprehensive assessment

• Set passing score at 70-80%

• Allow 2-3 attempts for fairness

• Enable "Require curriculum completion" to ensure learning before testing

Access Control

Control which partners can access your certification.

Partner Type Visibility

Enable access for specific partner types:

• Referral Partners

• Reseller Partners

• Distributor Partners

Category and Tier Restrictions

Restrict access based on:

• Categories: Only partners in specified categories

• Tiers: Only partners at specified tier levels

• Partnership Stages: Only partners at certain stages

Specific Partner Access

Grant access to individual partnerships:

1. Add specific partnerships to the access list

2. Those partners see the certification regardless of other filters

Publishing Your Certification

Draft vs Live

• Draft: Only visible to administrators

• Live: Published and visible to partners with access

Publishing Checklist

Before publishing, verify:

• Title and summary are clear and accurate

• Introduction content is complete

• All curriculum resources are added and ordered

• Quiz blocks have questions and correct answers set

• Final assessment is configured (if used)

• Access controls are set correctly

• Test the certification flow as a partner would experience it

Making Live

1. Review all certification content

2. Toggle the Live switch

3. The certification becomes visible to eligible partners

Monitoring Partner Progress

Viewing Enrollments

Track how partners are progressing:

1. Open the certification

2. View enrollment statistics

3. See completion rates and average scores

Progress Metrics

Monitor:

• Number of enrolments

• Completion rates

• Average time to complete

• Quiz and assessment scores

• Drop-off points in the curriculum

Certificate Generation

How Certificates Work

When partners complete all requirements:

1. Their status changes to "Completed"

2. A certificate becomes available

3. Partners can view, download, and share their certificate

Certificate Content

Certificates automatically include:

• Partner's name

• Certification title

• Completion date

• Your company name and logo

• Unique reference number

Customising Appearance

Certificates use your company branding:

• Company logo (full or square version)

• Primary brand color for accents

• Company name as the issuing organisation

Troubleshooting

Partners Cannot See Certification

Check:

1. Certification is set to Live

2. Partner type visibility is enabled

3. Category/tier restrictions match the partner

4. Specific partnership access (if used)

Quiz Not Saving

Check:

1. All required fields are filled

2. Questions have correct answers selected

3. No browser console errors

Assessment Results Not Showing

Check:

1. Partner is enrolled in the certification

2. Curriculum completion requirement is met (if enabled)

3. Max attempts have not been exceeded

Progress Not Updating

Check:

1. Resources are correctly linked to certification

2. Quiz blocks are properly configured

3. No server/network errors during submission

Best Practices Summary

Content Design

• Structure curriculum from basic to advanced concepts

• Use clear, concise language in all content

• Include visual aids (images, videos) for complex topics

• Break long content into multiple resources

Quiz Design

• Test knowledge, not trick partners

• Provide helpful feedback through explanations

• Use appropriate question types for the content

• Keep quizzes focused and not overly long

Assessment Design

• Cover material comprehensively but fairly

• Allow enough attempts for learning

• Set achievable passing scores

• Require curriculum completion to ensure preparation

Access Control

• Use categories and tiers for scalable access management

• Consider creating role-specific certifications

• Review access controls when partner structures change

Related Resources

• Resource Management - Creating training content

• Partner Categories and Tiers - Organising your partner program

• Engagement Analytics - Tracking partner learning activity