Partner Certification Guide

Learn how to enrol in, complete, and earn certificates through the Journeybee certification program.

What You'll Learn

• How to browse and enroll in available certifications

• Completing resources and taking quizzes within a certification

• Passing final assessments to earn your certificate

• Downloading and sharing your certificate of completion

Prerequisites

• Active partner account with portal access

• Access permissions for certifications (set by your partner program administrator)

Finding Available Certifications

Accessing the Certifications Page

1. Log in to your Partner Portal

2. Navigate to Certifications in the main menu

3. Browse available certifications organised by folders

Filtering Certifications

Use the filter options to find certifications by status:

• All - View all certifications you have access to

• Available - Certifications you have not yet enrolled in

• Enrolled - Certifications you are currently working on

• Completed - Certifications you have finished

Certification Cards

Each certification card displays:

• Certification title and cover image

• Brief description/summary

• Estimated duration (if provided)

• Your enrollment status (Not Started, In Progress, or Completed)

• Progress percentage (for enrolled certifications)

Enrolling in a Certification

Step 1: Select a Certification

Click on a certification card to view its details page. You will see:

• Introduction content explaining the certification

• List of resources (curriculum) you need to complete

• Assessment requirements (if any)

• Total estimated time

Step 2: Enroll

Click the Enroll button to begin the certification. Once enrolled:

• The certification moves to your "Enrolled" list

• You can start completing resources immediately

• Your progress is tracked automatically

Completing Resources

Understanding the Curriculum

The certification curriculum shows all resources you need to complete. Each resource displays:

• Resource title and type

• Required/Optional status

• Completion status (checkmark when done)

• Locked status (if prerequisites apply)

Prerequisite Resources

Some certifications require you to complete resources in order. If a resource shows a lock icon:

1. Check which resource must be completed first

2. Complete the prerequisite resource

3. The locked resource will become available

Working Through Resources

1. Click on a resource to open it

2. Read through all content carefully

3. Complete any quizzes within the resource (see below)

4. Click Mark as Complete when finished

5. Proceed to the next resource

Marking Resources Complete

When you finish a resource:

1. Click the Mark as Complete button at the bottom of the resource

2. The resource will show a checkmark in the curriculum sidebar

3. Your progress percentage updates automatically

You can undo completion if needed by clicking Undo on a completed resource.

Taking Quizzes

Quiz Blocks in Resources

Some resources include interactive quiz blocks to test your knowledge. Quizzes may appear at any point within the resource content.

Starting a Quiz

When you reach a quiz block, you will see:

• Number of questions

• Passing score required (e.g., 70%)

• Maximum attempts allowed (if limited)

• Your previous attempt information (if any)

Click Start Quiz to begin.

Answering Questions

Quizzes may include different question types:

Multiple Choice

• Select one answer from the available options

• Some questions allow selecting multiple correct answers (indicated by "Select all that apply")

True/False

• Choose either "True" or "False"

Short Answer

• Type your answer in the text field

• Answers are case-insensitive (capitalisation does not matter)

Quiz Navigation

• Use Previous and Next buttons to move between questions

• Answer all questions before submitting

• The progress indicator shows your current position (e.g., "Question 3 of 10")

Submitting Your Quiz

1. Answer all questions

2. Click Submit Quiz on the final question

3. View your results immediately

Quiz Results

After submitting, you will see:

• Your score as a percentage

• Pass/Fail status

• Number of correct answers

• Per-question breakdown (if enabled by the administrator):

  • Whether each answer was correct or incorrect

  • The correct answer (if you answered incorrectly)

  • Explanation (if provided)

Retaking Quizzes

If you do not pass and attempts remain:

1. Review your results and the correct answers

2. Close the quiz modal

3. Click Start Quiz to try again

Important: If the quiz has a maximum attempt limit, you can only retake it until you reach that limit. Once you pass, the quiz shows as completed.

Final Assessments

What is a Final Assessment?

Some certifications include a final assessment - a comprehensive quiz that tests your knowledge of all certification content. Final assessments:

• Appear after the curriculum section

• May be required or optional for completion

• May require completing all resources first

Assessment Requirements

Check the assessment section to see:

• Whether the assessment is required to complete the certification

• Whether you must finish all resources before taking it

• Passing score required

• Maximum attempts allowed

Taking the Final Assessment

1. Complete all required resources (if curriculum completion is required)

2. Scroll to the Final Assessment section

3. Click Take Assessment

4. Complete all questions and submit

The assessment works like resource quizzes but covers the entire certification curriculum.

Assessment Results

After passing the final assessment:

• Your certification progress updates to 100%

• Your status changes to "Completed"

• You can download your certificate

If you do not pass:

• Review your results

• Study the relevant resource materials

• Retake the assessment (if attempts remain)

Earning Your Certificate

Completion Requirements

To earn a certificate, you must:

1. Complete all required resources in the curriculum

2. Pass any quizzes within resources that have passing requirements

3. Pass the final assessment (if required)

Viewing Your Certificate

Once you complete all requirements:

1. Return to the certification detail page

2. Click the View Certificate button

3. A certificate preview displays with:

• Your name

• Certification title

• Completion date

• Issuing company

• Unique reference number

Downloading Your Certificate

From the certificate preview:

1. Click Download to open the print dialog

2. Choose "Save as PDF" or print directly

3. The certificate is formatted for standard paper sizes

Sharing Your Achievement

Share your certification on social media:

• Click the LinkedIn icon to share on LinkedIn

• Click the X icon to share on X (formerly Twitter)

Progress Tracking

Understanding Your Progress

Progress percentage is calculated based on:

• Curriculum completion (90% of total progress)

• Final assessment completion (10% of total progress, if applicable)

Viewing Your Progress

Your progress is visible in multiple places:

• Certification card in the list view

• Progress bar in the certification header

• Curriculum sidebar showing individual resource completion

Continuing Where You Left Off

When you return to an in-progress certification:

• Click Continue to go to the next incomplete resource

• Quiz answers are saved between sessions (until submitted)

• Your progress is preserved automatically

Common Issues

Cannot Access a Certification

Problem: A certification is not visible in your list.

Solution:

• Verify your partner account has certification access enabled

• Check with your partner program administrator about access permissions

• Ensure the certification is published and active

Cannot Complete a Resource

Problem: The "Mark as Complete" button does not work.

Solution:

• Ensure you have scrolled through all content

• Complete any required quizzes within the resource first

• Check if there are prerequisites that must be completed

Quiz Will Not Submit

Problem: Quiz submission fails.

Solution:

• Verify all questions have been answered

• Check your internet connection

• Try refreshing the page (your answers are saved locally)

• If max attempts reached, you cannot submit again

Assessment Not Available

Problem: Cannot access the final assessment.

Solution:

• Complete all required curriculum resources first (if curriculum completion is required)

• Verify you have not exceeded the maximum attempt limit

• Ensure you are enrolled in the certification

Certificate Not Showing

Problem: Cannot view or download certificate.

Solution:

• Verify all required resources are marked complete

• Confirm you passed the final assessment (if required)

• Ensure your enrollment status shows "Completed"

Best Practices

• Take your time: Read all resource content carefully before marking complete

• Review quiz feedback: Use incorrect answer explanations to improve understanding

• Track your progress: Use the curriculum sidebar to see what remains

• Complete prerequisites first: Work through the curriculum in the suggested order

• Practice before assessments: Review resources before taking the final assessment

Related Resources

• Contact your partner program administrator for certification access

• Review resource materials before taking quizzes

• Download your certificate immediately after completion for your records