Outlook (Company Email)

Connect Outlook and emails you send from Journeybee go out through Microsoft 365 instead of Journeybee's default sender, so partners see a real address from your domain and replies land in a real inbox. There are two levels: one shared company address the whole team can send from, and a personal connection for each teammate who wants their own name on the message.

Where to find it: Go to Settings, then Integrations. Outlook sits under the Email section.

Who can use this: An admin connects the shared company address. After that, anyone on the team can connect their own mailbox from the same card.

Before you start

• Decide which Microsoft account is the shared sender, typically something like partners@yourcompany.com. Whoever connects it must be able to sign in to that account.

• Journeybee asks Microsoft for three permissions only: Mail.Send (send a message), User.Read (see which account is connected) and offline_access (stay connected without asking you to sign in again). It cannot read, search or delete anything in the mailbox.

• If your Microsoft tenant blocks users from consenting to apps, an administrator needs to grant those permissions for your organisation first. See Troubleshooting.

Connecting the company address

1. Go to Settings, then Integrations, and click the Outlook card.

2. Click Connect. You are sent to Microsoft to choose an account.

3. Pick the shared address and approve the request if prompted.

4. You come back to Journeybee and the card shows a green tick. The address is now available to everyone as a sender.

Connecting your own mailbox

Once an admin has connected the company address, each teammate can add their own:

1. Go to Settings, then Integrations, and click the Outlook card.

2. Choose your own Microsoft account and approve.

Your personal connection is yours alone. It does not change the company address, and nobody else can send as you.

Choosing a sender when you write

When you compose an email in Journeybee, the From dropdown lists the senders available to you, in this order:

1. Your own mailbox, if you have connected one. It is preselected, because it is usually what you want.

2. The shared company address.

3. The Journeybee default sender, used when no mailbox is connected at all.

See Emailing Partners for the full compose flow, and Email for the log of everything sent from your account.

What changes once connected

• Emails are delivered by Microsoft, so they carry your domain's reputation and authentication rather than Journeybee's.

• Sent mail appears in the connected account's Sent Items, and replies go back to that mailbox rather than into Journeybee. Keep an eye on the shared inbox if you send from it.

• Journeybee still logs the send, so you can see what went out and when.

• Microsoft's own sending limits apply to the connected account. Large marketing sends still go through Journeybee's campaign sender. See Marketing Campaigns.

Troubleshooting

• "Need admin approval" during sign-in. Your Microsoft tenant does not let users consent to apps themselves. A Microsoft administrator needs to approve Journeybee's permissions (Mail.Send, User.Read, offline_access) for the organisation. After that, connecting works normally for everyone.

• The Outlook card is not clickable for me. Non-admins can only connect a personal mailbox, and only after an admin has connected the company address. Ask an admin to set it up first.

• Microsoft signed me in as the wrong account. The sign-in screen asks you to pick an account. Choose Use another account and sign in as the address you actually want to connect.

• Emails still come from the Journeybee default sender. Check the From dropdown when composing, because the connected address has to be selected. If the dropdown only offers the default, no mailbox is connected yet.

• Sending suddenly stopped working. Microsoft revokes access when a password changes, when an administrator withdraws consent, or when the token expires. Reconnect from the Outlook card under Settings, then Integrations.

• Partners reply and nobody sees it. Replies arrive in the mailbox that sent the email. For a shared address, make sure someone is monitoring it.

Good to know

• The company connection and personal connections are completely separate. Removing one never affects the other.

• Journeybee cannot read your mail. The only permissions requested are to send a message and to see which address it is sending from.

• Prefer Google? See Gmail (Company Email), which works the same way.

• For the other tools you can connect, see Integrations.